FAQ


Frequently Asked Questions

Shipping during COVID-19?
Due to the import stop by DHL through COVID-19, we can currently not ensure shipping outside the EU.

Is this site secure?
Any personal information given to altumpursuit.com.com will be protected. Your information will not be disclosed to any third parties. We will secure your personal information. In order to protect customers to the fullest extent, altumpursuit does not store your credit card information at any time.

What if the item I want is sold out?
Although we make every effort to keep sufficient stock of items listed on our site. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.

How to use coupon codes?
Once you add an item to your cart, enter the coupon code before checkout and click apply. When the code you've entered is valid, the coupon discount will adjust your order total and will be subtracted of the total cost. If you're having problems entering a coupon code, please contact us. Please notice that personal codes (non commercial) are valid one time and promotion codes during the promotion period. Promotion codes can be used one time on every order during the promotion period. The shipping costs will not be included. Personalized coupon codes are valid 12 months and are transferable. All codes are just valid on altumpursuit.com.
 
Where do you ship from?
All orders are processed and shipped from our head office in Germany. Please consult our shipment policy for more details - Altumpursuit or DHL cannot guarantee delivery times, but we will do our best to get your package out to you as quickly as we can.

How much will it cost to ship a package from Germany to my country?

    Up to 2 kg   Up to 5 kg   Up to 10 kg
Australia   22,40 EUR   29,00 EUR   29,00 EUR
Austria   9,90 EUR   10,90 EUR   10,90 EUR
Belgium   15,70 EUR   18,40 EUR   24,90 EUR
Brazil   22,40 EUR   31,99 EUR   40,99 EUR
Bulgaria   15,70 EUR   18,40 EUR   24,90 EUR
Canada   22,40 EUR   29,00 EUR   29,00 EUR
Croatia   15,70 EUR   18,40 EUR   24,90 EUR
Cyprus   15,70 EUR   18,40 EUR   24,90 EUR
Czech Republic   15,70 EUR   18,40 EUR   24,90 EUR
Denmark   15,70 EUR   18,40 EUR   24,90 EUR
Estonia   15,70 EUR   18,40 EUR   24,90 EUR
Finland   15,70 EUR   18,40 EUR   24,90 EUR
France   14,50 EUR   19,20 EUR   19,20 EUR
Georgia   15,70 EUR   18,40 EUR   24,90 EUR
Germany   5,90 EUR   5,90 EUR   5,90 EUR
Greece   15,70 EUR   18,40 EUR   24,90 EUR
Hungary   15,70 EUR   18,40 EUR   24,90 EUR
Indonesia   22,60 EUR   29,00 EUR   29,00 EUR
Ireland   15,70 EUR   18,40 EUR   24,90 EUR
Italy   12,90 EUR   16,50 EUR   16,50 EUR
Japan   22,40 EUR   29,00 EUR   29,00 EUR
Lichtenstein   15,70 EUR   18,40 EUR   24,90 EUR
Lithuana   15,70 EUR   18,40 EUR   24,90 EUR
Luxembourg   15,70 EUR   18,40 EUR   24,90 EUR
Malta   15,70 EUR   18,40 EUR   24,90 EUR
Morocco   18,99 EUR   27,99 EUR   39,99 EUR
Netherlands   15,70 EUR   18,40 EUR   24,90 EUR
New Zealand   22,40 EUR   29,00 EUR   29,00 EUR
Norway   15,70 EUR   18,40 EUR   24,90 EUR
Philippines   22,40 EUR   29,00 EUR   29,00 EUR
Poland   15,70 EUR   18,40 EUR   24,90 EUR
Portugal   15,70 EUR   18,40 EUR   24,90 EUR
Romania   15,70 EUR   18,40 EUR   24,90 EUR
Russian Federation   22,40 EUR   29,00 EUR   29,00 EUR
Serbia   15,70 EUR   18,40 EUR   24,90 EUR
Singapore   22,40 EUR   29,00 EUR   29,00 EUR
Slovakia   15,70 EUR   18,40 EUR   24,90 EUR
Slovenia   15,70 EUR   18,40 EUR   24,90 EUR
South Korea   22,40 EUR   29,00 EUR   29,00 EUR
Spain   13,50 EUR   16,50 EUR   20,50 EUR
Sweden   15,70 EUR   18,40 EUR   24,90 EUR
Switzerland   22,40 EUR   29,00 EUR   29,00 EUR
Taiwan   22,60 EUR   29,00 EUR   29,00 EUR
Thailand   22,60 EUR   29,00 EUR   29,00 EUR
Tunesia   22,40 EUR   29,00 EUR   29,00 EUR
Turkey   22,60 EUR   29,00 EUR   29,00 EUR
United Kingdom (UK)   9,90 EUR   11,90 EUR   11,90 EUR
United States (USA)   22,40 EUR   29,00 EUR   29,00 EUR

Where is my order confirmation?
As soon as we ship your order you will receive an email confirmation to the email address you entered in the transaction. If for some reason, you did not receive an email, please check your spam folder or contact our service department support@altumpursuit.com.

Will I have to pay international taxes & duties? (international customers)
To import your order you might have to pay duties and taxes when shipment reaches your country and may vary depending on the country to which the order was shipped. You should contact your customs office or get informed by mail when it arrives. Altumpursuit does not have any influence or is able to accelerate the process.

Altumpursuit cannot is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. It will vary from country to country, amount, weight and value. Please make sure to get the information before your order or call your local office. Altumpursuit is not responsible for delays. Unfortunately customs does not inform the recipient about the clearing and it is hold. It is your job to track your package and get in touch with the local office. Of course Altumpursuit will help you out and will try to locate your package.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you want so refuse a shipment from Altumpursuit, you are responsible for all shipping charges, any import fees, duties and/or taxes that have been charged. Additional you also have to cover the cost of returning the package to Altumpursuit to the address given in the legal information. This amount will be subtracted from your refund.

How long does it take to process my return?
Once we have received your package, your refund will be processed within 10-12 business days. You will be notified via email to the address on your account. Please note that your bank institution/pay pal may require additional days to process/unblock the amount once they have received the information from us. YOU ARE RESPONSIBLE FOR ALL SHIPPING CHARGES, ANY IMPORT FEES, DUTIES AND/OR TAXES THAT HAVE BEEN CHARGED. ADDITIONAL YOU ALSO HAVE TO COVER THE COST OF RETURNING THE PACKAGE TO Altumpursuit TO THE ADDRESS GIVEN IN THE LEGAL INFORMATION. THIS AMOUNT WILL BE SUBTRACTED FROM YOUR REFUND.

Can I return or exchange items that were purchased on sale?
All final sale items cannot be returned or exchanged. For our full return & exchange policy, click here.

I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us right after you did your order. Usually orders are shipped within 24-48 hours after we received payment. Once your order has processed we will be unable to make any changes.