General Terms and Conditions

The following contract conditions are valid for all contracts made via the online shop at the URL between


P&L Designstudio GmbH,

Oranienstr. 183

10999 Berlin


District Court Charlottenburg, HRB 211064
VAT ID no DE 305121557

Managing Director: Moritz Pennetti

and the “Customer“.


According to these General Terms and Conditions, Customers are “Consumers” as well as “Companies”. A Consumer is any natural person who completes a legal transaction for a purpose that can be attributed neither to that person’s business nor to that person's freelance activity. A “Company” is any natural person or legal entity or a non-incorporated firm with legal capacity that completes a legal transaction in the context of that person or entity's business or freelance activities.

The relations between the contract parties are subject to the laws of the Federal Republic of Germany. In the case of Consumers, German law is only applicable insofar as the granted protection is not withdrawn by obligatory legal regulations of the state in which the Consumer’s commonresidence is located.



The products and services listed in our online shop do not represent binding offers by P&L Designstudio GmbH. Rather, they are intended to invite the Customer to make a binding offer by placing an order.

As soon as we have received your order, we will send you an e-mail confirmation with more details. After that we will check the availability of the items you have ordered. If one or more items are not available, we will not accept your offer, and you will receive a message via e-mail. The contract with the Customer is only valid after P&L Designstudio GmbH   has explicitly accepted the order. P&L Designstudio GmbH   bears no risk of procurement and reserves the right to be relieved of the obligation to fulfill the contract in case of incorrect or improper self-supply by sub-contractors. In case of intent or negligence in accordance with the liability provisions in article II 9 of these General Terms and Conditions, the responsibility of P&L Designstudio GmbH   remains unaffected. In case of unavailability of the service or a part of the service, P&L Designstudio GmbH   will inform the Customer immediately. In case of cancellation, the consideration will be refunded to the Customer immediately.

For technical reasons, it is not possible to process orders via telephone, fax, post or e-mail. We exclusively accept orders placed in our online shop.


In accordance with distance selling regulations, Consumers have a right of withdrawal in accordance with Sec. 355 BGB. As a Consumer you are thus entitled to rescind the contract in accordance with the following right of withdrawal notice:


You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (P&L Designstudio GmbH  , Oranienstr. 183 10999 Berlin, Germany; E-Mail support [at] your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Outside Germany you will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


in accordance with Annex 2 of Art. 246a Sec. 1 Sentence 1 No. 1 and Sec. 2 Para. 2 No. 2 EGBGB

(Complete and return this form only if you wish to withdraw from the contract)

  • P&L Designstudio GmbH  , Oranienstr. 183

10999 Berlin, E-Mail:

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), Dienstleistung(*)
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date
  • (*) Delete as appropriate


To facilitate the quick return and processing of your withdrawal, please contact our support team:

A previous coordination concerning the pickup and return via the e-mail address listed in the Right of Withdrawal Notice facilitates the identification of the shipment. P&L Designstudio GmbH   also emphasizes that a previous coordination is not a precondition for the validity of the withdrawal.



With this right you may withdraw from the contract by sending the items back to us within 14 days upon receipt of those (deadline starts one day after receipt of the items). All items must be sent to the address indicated in No. I 4 of these General Terms and Conditions. Timely submission of the items is sufficient to meet the deadline. In order to exercise your right of return, all items must be unused. A testing of the items must not extend beyond a visual inspection or the handling of those as a customer would handle goods in a retail shop. The items must be complete, undamaged and in their original condition. In case of a return the items must be sent back at the Customer’s expense and risk.



Zenfulfillment c/o Fiege / ALTUM PURSUIT

Sülzenbrückerstr. 7, Tor 19,20,21

99192 Apfelstädt

If you exercise your right of return, the refund will be done via the account you have used to pay the respective order. If you have used bank transfer to pay your order, the refund will be done by bank transfer to the account the money came from. In case of PayPal payments, we will return the total amount to your PayPal account. Payments with PayPal Plus (debit, credit card, invoice) can only be refunded via PayPal to the original account. 


Your legal right of withdrawal (see No. I 3) remains intact and unaffected by the stipulations of this supplementary and contractual right of return. The contractual right of return does not affect your legal warranty rights.


The following conditions apply to all orders submitted via this website, i.e. The General Terms & Conditions valid at the time of the order shall apply.



Our prices include the legally applicable VAT at the time of the order. In individual cases of cross-border delivery, Customers may pay additional taxes (e.g. in case of an intra-community acquisition) and/or dues (e.g. customs duties). The customer bears the shipping costs outside Germany. The prices of the items visible in your shopping cart are identical to those on the product details pages of our website. We charge the price that was listed on the website at the time of your order. Orders are placed at the current market price. Please note that we are not bound to honour incorrect prices. When an order is placed, neither P&L Designstudio GmbH   nor the Customer enter into any contractual agreement.



If a product is no longer available, you will be notified per e-mail. We reserve the right to cancel double orders of limited edition and/or special items, as we like to give all customers a fair chance. We neither support nor encourage any kind of private sale of our products at disproportionate prices.



P&L Designstudio GmbH accepts the payment methods that are listed on the webpage(s) of the individual offer for selection by the Customer. The Customer selects his or her preferred option from the available payment methods.

P&L Designstudio GmbH reserves the right to exclude certain payment methods in individual cases. P&L Designstudio GmbH does not control nor can it influence the availability of the payment methods offered by PayPal Europe (debit, credit card and invoice), as the PayPal system checks the given payment details before activating the available options. Payment by posting cash or cheques is not possible. P&L Designstudio GmbH excludes liability for losses.

Payment must be made within 14 days after the order confirmation was received. P&L Designstudio GmbH reserves the right to delete orders which are older than 14 days and have not been paid. This does not apply to orders with the payment option cash on delivery.



Delivery times and charges can be found under “Delivery Conditions”. The information about delivery times refers to items which have been paid in full whilst placing the order or immediately thereafter. Items will be scheduled for shipping once the full payment has been registered.

The shipment is sent to the shipping address indicated by the purchaser. You will be informed about the delivery via e-mail. P&L Designstudio GmbH   decides the route and means of transport. At the moment our delivery service is DHL and PostModern.

The risk of accidental perishing of the ordered goods is transferred to the purchaser as soon as the goods are submitted to him or her (Sec. 446 Para. 1 BGB) or when he or she is in delay of receipt (Sec. 300 Para. 2 BGB).



For shipping the goods we use the delivery services DHL and PostModern. If the shipment is damaged, we kindly ask you to proceed as follows: If possible, please claim the damage directly to the employee of the DHL and record the nature and extent of the damage. Otherwise, claims adjustment of the potentially damaged contents of the shipment against the delivery service is nearly impossible. You can refuse to accept damaged goods.

Possible rights and claims of the Customer – above all, legal rights of the purchaser in case of any defect(s) exhibited by the sales item – remain unaffected by the preceding provisions. For this reason, these provisions do not contain a point of expiration for the rights of the Customer in accordance with No. II 8 of these General Terms and Conditions.



We retain title of all goods delivered by us until payment has been received in full. We are entitled as per our right to reserve title to demand the immediate release of goods subject to our reserved title with the exclusion of all withholding rights, unless the counterclaim has been determined legally or is uncontested.



If we are unable to provide the services owed due to force majeure (especially natural disasters), then we are free of our obligations to provide the services for the duration of the hindrance. If the order cannot be completed or the items delivered for a period longer than one month due to force majeure, then you are entitled to withdraw from the contract.



When purchasing goods, you have legal warranty rights concerning these goods. In case of defective goods, as a Customer you are entitled to exercise your warranty rights taking into account the following provisions.

We are not the manufacturer of any of the items delivered by us. In case of claims resulting in accordance with the German product liability act (ProdHaftG), we will contact the manufacturer on your behalf. You can make a claim by sending an e-mail to

Furthermore, any warranty granted by P&L Designstudio GmbH   is subject to the provisions of the following paragraphs. P&L Designstudio GmbH   makes no guarantee of any kind. The mere presentation of items in the online shop is to be seen strictly and exclusively as a description of service.

There is no warranty in case of damages resulting from inappropriate treatment or use of the goods by the Customer. The same holds true for deliberate damage or wear.

If the sales good is defective, the Customer has the right of supplementary performance, if and insofar as the requirements of the legal regulations concerning the rights in case of defects are met.

In case of supplementary performance, Consumers may choose between mending and replacement. P&L Designstudio GmbH, however, is entitled to deny the method of supplementary performance selected by the Consumer if that method can only be implemented at disproportionate cost and the other method of supplementary performance does not result in any significant disadvantage for the Consumer.

In case of Companies, P&L Designstudio GmbH makes a guarantee of its own choosing for defective goods by mending or replacement.

In case of return of a faulty or damaged item, P&L Designstudio GmbH   will cover the reshipment costs by providing a return label, or, upon previous agreement, by refunding the postage amount to the customer’s bank account (upon receipt of proof of postage). P&L Designstudio GmbH reserves the right to refuse refunding return costs, should the customer fail to use the return label, fail to send proof of postage per e-mail, or make no suitable arrangements in advance.

The limitation period of rights in case of defective goods is 2 (two) years for Consumers and 1 (one) year for Companies starting from the time of the receipt of the goods by the Customer. The aforementioned limitation period is not valid insofar as P&L Designstudio GmbH   is liable in accordance with No. II 9 of these General Terms and Conditions or a third-party right in rem is affected, due to which the release of the delivered item may be requested.

The rights of recourse of Companies as defined by Sec. 478 and 479 BGB remain unaffected by the previous provisions.

Companies must report obvious defects within 2 (two) weeks following the receipt of the goods by contacting our support team. Otherwise, the enforcement of warranty claims is excluded. The timely dispatch of the notice of defect is sufficient to meet this deadline.



P&L Designstudio GmbH is liable without limitation for injury of life, body or health resulting from negligent or deliberate breach of duty as well as for other damages resulting from a grossly negligent or deliberate breach of duty or malicious intent.

Furthermore, P&L Designstudio GmbH is liable without limitation for damages included in binding legal regulations, e.g. the German product liability act (ProdHaftG), or if and insofar as P&L Designstudio GmbH   has furnished a guarantee for the properties of the item or for the fact that the item retains certain properties for a certain period of time.

P&L Designstudio GmbH   is liable if substantial contractual obligations are injured due to simple or slight negligence, limited to usual and foreseeable damages. Substantial contractual obligations are those obligations which enable correct execution of the contract and to which a contractual party may expect the contract partner to adhere under normal conditions (cardinal obligations).

In case of slightly negligent violations of contractual obligations that are not included in the previous paragraph (insubstantial contractual obligations), P&L Designstudio GmbH   is liable to Consumers; however, the liability of P&L Designstudio GmbH is limited to usual and foreseeable damages.

Further liability is excluded, regardless of the legal nature of the claim.



The language of the contract is German.

The text of the contract will not be stored and can no longer be accessed after the order process has been completed. However, you can print your order details immediately after submitting your order.



The place of fulfillment and legal venue for transactions with companies and legal entities is the business location of P&L Designstudio GmbH. The same provision applies if the Customer is a Company without a general legal venue within Germany, or if the place of residence or the permanent dwelling at the time of filing a complaint is unknown. The power to take legal action in a different legal venue remains unaffected. This contract is subject to the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods and Private International Law.