Shipping Terms & Returns


RETURN PACKAGES within 14 days after receipt of the goods exclusively to: 

Company Name: Zenfulfillment c/o Fiege / ALTUM PURSUIT
Street and Number: Sülzenbrückerstr. 7, Tor 19,20,21
ZIP Code and City: 99192 Apfelstädt
Country: Germany

Where do you ship from?
All orders are processed and shipped from our head office in Germany. Please consult our shipment policy for more details - Altumpursuit or DHL cannot guarantee delivery times, but we will do our best to get your package out to you as quickly as we can. 

  • GERMANY FREE SHIPPING ON ORDERS OVER 80€ (by DHL)

How much will it cost to ship a package from Germany to my country?

    Up to 2 kg   Up to 5 kg   Up to 10 kg
Australia   22,40 EUR   29,00 EUR   29,00 EUR
Austria   9,90 EUR   10,90 EUR   10,90 EUR
Belgium   15,70 EUR   18,40 EUR   24,90 EUR
Brazil   22,40 EUR   31,99 EUR   40,99 EUR
Bulgaria   15,70 EUR   18,40 EUR   24,90 EUR
Canada   22,40 EUR   29,00 EUR   29,00 EUR
Croatia   15,70 EUR   18,40 EUR   24,90 EUR
Cyprus   15,70 EUR   18,40 EUR   24,90 EUR
Czech Republic   15,70 EUR   18,40 EUR   24,90 EUR
Denmark   15,70 EUR   18,40 EUR   24,90 EUR
Estonia   15,70 EUR   18,40 EUR   24,90 EUR
Finland   15,70 EUR   18,40 EUR   24,90 EUR
France   14,50 EUR   19,20 EUR   19,20 EUR
Georgia   15,70 EUR   18,40 EUR   24,90 EUR
Germany   5,90 EUR   5,90 EUR   5,90 EUR
Greece   15,70 EUR   18,40 EUR   24,90 EUR
Hungary   15,70 EUR   18,40 EUR   24,90 EUR
Indonesia   22,60 EUR   29,00 EUR   29,00 EUR
Ireland   15,70 EUR   18,40 EUR   24,90 EUR
Italy   12,90 EUR   16,50 EUR   16,50 EUR
Japan   22,40 EUR   29,00 EUR   29,00 EUR
Lichtenstein   15,70 EUR   18,40 EUR   24,90 EUR
Lithuana   15,70 EUR   18,40 EUR   24,90 EUR
Luxembourg   15,70 EUR   18,40 EUR   24,90 EUR
Malta   15,70 EUR   18,40 EUR   24,90 EUR
Morocco   18,99 EUR   27,99 EUR   39,99 EUR
Netherlands   15,70 EUR   18,40 EUR   24,90 EUR
New Zealand   22,40 EUR   29,00 EUR   29,00 EUR
Norway   15,70 EUR   18,40 EUR   24,90 EUR
Philippines   22,40 EUR   29,00 EUR   29,00 EUR
Poland   15,70 EUR   18,40 EUR   24,90 EUR
Portugal   15,70 EUR   18,40 EUR   24,90 EUR
Romania   15,70 EUR   18,40 EUR   24,90 EUR
Russian Federation   22,40 EUR   29,00 EUR   29,00 EUR
Serbia   15,70 EUR   18,40 EUR   24,90 EUR
Singapore   22,40 EUR   29,00 EUR   29,00 EUR
Slovakia   15,70 EUR   18,40 EUR   24,90 EUR
Slovenia   15,70 EUR   18,40 EUR   24,90 EUR
South Korea   22,40 EUR   29,00 EUR   29,00 EUR
Spain   13,50 EUR   16,50 EUR   20,50 EUR
Sweden   15,70 EUR   18,40 EUR   24,90 EUR
Switzerland   22,40 EUR   29,00 EUR   29,00 EUR
Taiwan   22,60 EUR   29,00 EUR   29,00 EUR
Thailand   22,60 EUR   29,00 EUR   29,00 EUR
Tunesia   22,40 EUR   29,00 EUR   29,00 EUR
Turkey   22,60 EUR   29,00 EUR   29,00 EUR
United Kingdom (UK)   9,90 EUR   11,90 EUR   11,90 EUR
United States (USA)   22,40 EUR   29,00 EUR   29,00 EUR

Where is my order confirmation?
As soon as we ship your order you will receive an email confirmation to the email address you entered in the transaction. If for some reason, you did not receive an email, please check your spam folder or contact our service department support@altumpursuit.com.

Will I have to pay international taxes & duties? (international customers)
To import your order you might have to pay duties and taxes when shipment reaches your country and may vary depending on the country to which the order was shipped. You should contact your customs office or get informed by mail when it arrives. Altumpursuit does not have any influence or is able to accelerate the process.

Altumpursuit cannot is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. It will vary from country to country, amount, weight and value. Please make sure to get the information before your order or call your local office. Altumpursuit is not responsible for delays. Unfortunately customs does not inform the recipient about the clearing and it is hold. It is your job to track your package and get in touch with the local office. Of course Altumpursuit will help you out and will try to locate your package.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you want so refuse a shipment from Altumpursuit, you are responsible for all shipping charges, any import fees, duties and/or taxes that have been charged. Additional you also have to cover the cost of returning the package to Altumpursuit to the address given in the legal information. This amount will be subtracted from your refund.

How long does it take to process my return?
Once we have received your package, your refund will be processed within 10-12 business days. You will be notified via email to the address on your account. Please note that your bank institution/pay pal may require additional days to process/unblock the amount once they have received the information from us. YOU ARE RESPONSIBLE FOR ALL SHIPPING CHARGES, ANY IMPORT FEES, DUTIES AND/OR TAXES THAT HAVE BEEN CHARGED. ADDITIONAL YOU ALSO HAVE TO COVER THE COST OF RETURNING THE PACKAGE TO ALTUMPURSUIT TO THE ADDRESS GIVEN IN THE LEGAL INFORMATION. THIS AMOUNT WILL BE SUBTRACTED FROM YOUR REFUND.

Can I return or exchange items that were purchased on sale?
All final sale items cannot be returned or exchanged. For our full return & exchange policy, click here.